FAQ
Frequently Asked Questions
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About Chocolate
We use high-quality dark chocolate with 58% cocoa from Venezuelan beans. Some sets also include white chocolate. Exact ingredients are always listed on the product page and the packaging.
Our chocolate sets are gluten-free and contain no milk (except for white chocolate – clearly indicated). Chocolate bars are available plain or flavored. Plain bars contain no gluten or nuts; milk is present only in milk and white chocolate. Pralines may contain milk, cream, nuts (hazelnuts from Piedmont, almonds, cashews, pistachios, macadamias, walnuts…), and sometimes gluten (e.g., beer or gingerbread fillings).
Yes. We use only quality chocolate that does not contain palm fat.
Yes. Our dark chocolate (gift sets and bars) contains no milk or animal products.
- White – cocoa butter, sugar and milk; smooth and sweet.
- Milk – cocoa mass, cocoa butter, sugar and milk; sweeter and creamier than dark.
- Dark – higher cocoa mass content, more intense flavor and less sugar.
We offer chocolates from 29% up to 100% cocoa. Our gift sets are made with 58% dark chocolate for a balanced sweet-bitter profile.
We use certified food-grade colorants suitable for chocolate, compliant with EU regulations (e.g., E555, E551, E172, E132, E133, E110, E129, E102).
Our chocolate tools are designed to look like the originals – in up to 99% of cases they match the real-world size 1:1.
Store in a dry place at 18–23 °C, away from the fridge, heaters and direct sunlight. Watch out for humidity.
Shelf Life
- Pralines – up to 2 months
- Nuts & fruit in chocolate – 3–8 months
- Chocolate bars – 6–12 months
- Caramel, creams – 6–12 months
- Chocolate gift sets – up to 12 months
(Valid with proper storage. Applies to Chocolenka products.)
Delivery & Packing
- Messenger – usually within 3 business days
- Balíkovna / PPL – typically 1–2 business days
- Packeta – typically 2–4 business days
- Personal pickup (Letovice) – ready by the next day
Times are indicative and may vary during holidays and seasonal peaks.
Yes. In summer we recommend our returnable thermo box or dispatching on cooler days.
Yes. Please email us to arrange details: info@chocolenka.cz.
We use new cardboard boxes with protective filling. Thanks to our refined process, 99.9% of parcels arrive undamaged. We work only with careful carriers.
Yes, we ship worldwide.
Production & Quality
Yes. Every piece passes through our hands several times to ensure perfection.
No. We make the fillings ourselves from fresh ingredients (cream, milk, butter, nuts, etc.).
We use beans from Venezuela.
We can make virtually anything from chocolate. Learn more at Custom Production.
Health & Nutrition
Our chocolate sets are gluten-free. Gluten may appear in some pralines (beer, gingerbread) and selected bars (pretzel, gingerbread). Ingredients are always listed on the product page.
Gifts & Special Occasions
Yes, we do custom chocolates. See Custom Production.
Yes. We’ve made chocolate logos for companies like Kříž, Enbra and TV JOJ. Learn more at Custom Production or email us at obchod@chocolenka.cz.
Yes. Please contact us at obchod@chocolenka.cz.
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